Experience Business | Digital Products & Services

Creating Value for
People & Business

Creating Value for People &
Business

It’s a breathtaking situation: global instability, the need for climate protection, post covid work culture and the ever changing customer behaviour, puts companies under immense pressure. Anything that helps to invest wisely is of tremendous value.

I believe the heartbeat for customer experience business, lies in training empathy for what makes people tick and how to run the right experiments to bring relevant solutions to market, quickly.

My mission: build bridges between people and business to create relevant experiences for our daily lives.

Let's work together. I'm truly grateful to be learning with wonderful colleagues, inspiring business leaders and great minds from different disciplines – I am confident that our European talent landscape offers extensive ideas and skills to drive our digital economy forward.

Let’s build the future experience business - together.

Are you a business leader, designer, startup founder or young professional looking to talk about experience business, digital service design, personal development or design leadership – don’t hesitate to contact me for a coffee chat.

Portrait von Florian Besendörfer
customer centricity leadership healthy workplace
customer centricity leadership healthy workplace
collaboration research insights prototyping
collaboration research insights prototyping
value creation data marketing ecosystem digital products & services
value creation data marketing ecosystem digital products & services
My view on business challenges is shaped by working with a variety of brands from different industries.

Beiersdorf, tesa, Commerzbank, DB Regio, DHL, Nivea, Merck, Deutsche Bank, Mercedes Me, VW, TUI, DeLonghi, Velux, DMK, Grundig, Motorola, Rotring, Coca-Cola, Krombacher, Kollex

Service
Horizon

As the market landscape and consumer behavior is constantly changing, we have learned that companies are thriving only, if they focus on relevance to their customers' daily lives, first.

See what’s relevant.

Explore your future experience ecosystem – market, trends, consumer behaviours and technology – and outline opportunities.

Solve your customers' challenge

Ideate and prototype opportunities, test them with customers, tweak it until it demonstrates a strong, holistic experience proposition.

Bring your experience to life

Develop your go-to-market approach and MVP, decide which service to go to market with.

Business
Challenges

Many business challenges today require focus on customer led methodologies and approaches.

Improve business decision making

How to rapidly create and validate ideas to inform our digital business strategy?

Help brands to stay relevant

How to evolve our service and product brand to answer changing customer needs?

Explore service monetisation

Which new service propositions might help us capture value beyond our core business?

Ensure service excellence

How can we align our business operations with the experience vision of our new platform?

Design new business scenarios

How to evaluate our R&D inventions for their customer and business relevance?

Increase subscriptions

How can we radically improve the first-use experience for our subscription services?

Service
Expertise

I offer you expertise which I gathered from diverse industries, projects, leadership roles and design services – from strategy, design to implementation.

Design Services

Experience and Product Strategy, Customer Experience Design, Product Innovation, Research, Prototyping, Testing, Branding, MVP Development, Product Launches, ...

Design Leadership

Digital Consulting, Engagement & Team Lead, Account Development, Sales Origination, Offer Development.

Industries

Consumer Goods, Transportation, Automotive, Manufacturing, Beverage, Financial Services, FMCG, Pharma, Beauty, R&D, Commerce...

Applications (excerpt)

Digital Sales Services, Mobile Commerce, Mobile Service Application, B2B Services, Sales Plattform, Enterprise Employee Services, Consumer Products, Mobility Services, Marketing Ecosystem Applications, Digital Trade Show, Digital Plattform Services ...

You want to create relevant products and services to meet the demand of people, business and society?
Let’s walk this path together.

Coffee chat?

Are you a business leader, designer, startup founder or young professional looking to talk about experience business, digital service design, personal development or design leadership – don’t hesitate to contact me for a coffee chat.

Portrait von Florian Besendörfer